FAQ

Website's usage

Frequently asked questions


We have sum up the frequently asked questions on this page, which answers will appear with just one click!


Using the Website


I cant´t log in / I forgot my password. What can I do?

 
Why can’t I add any products to my shopping cart?

 
I´ve get a promotional code, how can I use it?
 
Order processing

Order processing


The product I would like to buy is not available any more, how do I get it?

 
How can I pay online?

 
When will my account get charged?

 
I made a mistake when ordering. What can I do?

 
How can I obtain an order confirmation?

 
How can I check my order status?
 
Delivery process

Delivery process


Where do you ship your goods to?

 
Do I have to pay for shipping?

 
For shipments to non-EU countries, do I need to pay customs duty?

 
When can I expect to receive my delivery?
 
Returning goods

Returning goods


How can I exchange or return the goods?
 
Product information/ care instructions

Product information/ care instructions


The product I would like to buy is not available anymore, how can I afford it?

 
How do I care my slippers?
 
14 Day Return Policy Free shipping within the EU DHL Secure Payments: American Express  Mastercard PayPal Sofort VISA