Website's usage

Frequently asked questions

We have sum up the frequently asked questions on this page, which answers will appear with just one click!

Using the Website

I cant´t log in / I forgot my password. What can I do?

Why can’t I add any products to my shopping cart?

I´ve get a promotional code, how can I use it?
Order processing

Order processing

The product I would like to buy is not available any more, how do I get it?

How can I pay online?

When will my account get charged?

I made a mistake when ordering. What can I do?

How can I obtain an order confirmation?

How can I check my order status?
Delivery process

Delivery process

Where do you ship your goods to?

Do I have to pay for shipping?

For shipments to non-EU countries, do I need to pay customs duty?

When can I expect to receive my delivery?
Returning goods

Returning goods

How can I exchange or return the goods?
Product information/ care instructions

Product information/ care instructions

The product I would like to buy is not available anymore, how can I afford it?

How do I care my slippers?
14 Day Return Policy Free shipping within the EU DHL Secure Payments: American Express  Mastercard PayPal Sofort VISA